Operations → Urgent is the board for work that jumps the queue.
- 🚨 Urgent jobs — a callout that needs doing now. Raise it from the Dashboard or the Urgent board, and crew can pick it up from their phones.
- 🟨 Yellow slips — a defect or issue with a "rectify-by" date. SwardOps reminds your office as the rectify-by date approaches (and flags overdue ones), so nothing slips.