Privacy & data processing
Last updated 11 July 2026
Who's responsible for your data
SwardOps is field-service software used by grounds-maintenance contractors. When a contractor uses SwardOps to manage their customers, that contractor is the data controller and SwardOps acts as their data processor. If you're a customer of a contractor and want to access or erase your data, contact that contractor — they can export or erase it within SwardOps at any time. SwardOps is operated by Fix My Pitch Ltd (company no. 16902430).
What we process
Contact details (name, email, phone), site addresses, job/visit records, quotes & invoices, and — where enabled by the business — crew location while on shift. We do not sell personal data. With your consent, we use advertising cookies (Meta, and Google where enabled) to measure our own marketing — see Cookies below.
Legal basis
Performance of a contract (delivering and billing for grounds-maintenance work) and legitimate interests (running the service securely). Financial records are kept to meet legal/tax obligations.
Retention
Personal data is kept only as long as needed. Crew location history is purged after 90 days, read notifications after 90 days, and audit logs after 2 years. On erasure, personal details are anonymised while invoices/quotes are retained (anonymised) for the legal tax-retention period.
Your rights
You can request access (a copy of your data), correction, erasure, and portability. Contractors can fulfil access/portability (one-click JSON export) and erasure (anonymisation) directly in SwardOps.
Sub-processors
We use the following providers to run the service:
| Provider | Purpose | Region |
|---|---|---|
| Supabase | Database & authentication hosting | EU (London) |
| Vercel | Application hosting & delivery | EU / global edge |
| Sentry | Error monitoring & diagnostics | EU / US |
| Stripe | Card payments (Connect) | EU / US |
| GoCardless | Direct Debit | UK / EU |
| Xero | Accounting sync (invoices) | UK / EU |
| QuickBooks (Intuit) | Accounting sync (invoices) | UK / US |
| Resend | Transactional email | EU / US |
| Twilio | SMS & WhatsApp messaging | UK / US |
| OpenStreetMap / Nominatim | Address lookup (geocoding) | EU |
| what3words | Address 3-word references | UK |
| Open-Meteo | Weather (spray conditions) | EU |
| Meta Platforms | Advertising measurement — only with your cookie consent | EU / US |
Security
Data is encrypted in transit (HTTPS) and at rest. Access is restricted per-business by row-level security, payment webhooks are signature-verified, and two-factor authentication is available for office accounts.
Cookies
Strictly-necessary cookies keep you signed in — these need no consent. We use privacy-friendly, cookieless analytics (Plausible). With your consent — given via our cookie banner — we also set advertising cookies from Meta (Facebook/Instagram), and Google where enabled, to measure our marketing; if you decline, none are set and nothing is shared with them. You can change your choice at any time by clearing this site's cookies/storage.
Contact
Questions about this notice or your data: support@swardops.com.
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